Frequently asked questions
Do you charge a security deposit?
Yes, we charge a deposit of £50 at the point of booking. The security deposit is fully refundable within 72hrs of the departure date and after checking that no damage or breakages have occurred. Guests are liable for the full cost of any breakages that occur in excess of the deposit amount (as per the booking terms & conditions).
What is there to do in the local area?
The site is at The Engine Yard; a three acre landscaped site, carefully repurposed to celebrate local food, drink and artisan shopping with an opportunity to relax and unwind in stunning surroundings. Here you can sip cocktails at the Balloon Bar, enjoy tasty woodfired pizzas at the Fuel Tank or savour a scrummy hot chocolate from the Café after a local countryside walk… what more could you ask for?
Well there is also a Garden Shop, a Chocolatier, a Delicatessen, a Hair Salon & Day Spa, a Kids Toy Store, a Jewellery Shop, Clothing, Accessories & Interiors Boutiques, Butchery and Provisions Outlet and Cafes. Not to mention an abundance of outdoor seating, children’s play area and a programme of pop up events over the summer months.
We are just a 3 minute walk to Belvoir Castle and Gardens – as seen on The Crown. Explore Belvoir Castle’s Capability Brown landscape and beautifully established formal gardens on a variety of walks and trails.
The estate is surrounded by Public footpaths and trails as well as great cycling routes. You can head out for a hike, a ramble or a ride and enjoy the scenic views (and local country pubs) on your adventure.
There are private fishing lakes at Belvoir Castle and at Knipton, a neighbouring village. Group trips can be arranged.
On request, we can also arrange Clay Pigeon Shooting activities on the private ground of Belvoir Estate and Behind the Scene tours at Belvoir Castle.
We have an array of great country pubs serving great British grub and quality ales and wines (see the local pub FAQ for recommendations).
A 20 minute drive… you will find Twin Lakes Park – an all action, all weather theme park.
Ponton Park Wood, Melton Mowbray, Stamford and the city of Lincoln are all within reach of visiting.
What time can we check-in?
Your accommodation will be ready from 15:00. Check in is remote and is done via a key safe. However, the team is around until 19.00 most nights. Please head to the Fuel Tank restaurant if you have any questions during check in
By what time do we need to check-out?
We ask guests to vacate Vale House by 11am. You are welcome to park your car on-site, enjoy the local area and head home later in the day.
What Inclusions are there in the room?
In addition to your bed(s), each room comes with a television, a fridge plus complimentary tea and coffee making facilities.
6 of the 9 rooms come with an ensuite bathroom and the other 3 rooms have access to shared bathrooms.
Is there wifi?
Vale House does have complimentary wifi. Details of this can be found in the guest welcome pack.
Who is Vale House suitable for?
It is a perfect place for everyone and anyone looking for a comfortable escape to the countryside. A solo trip to unwind, a romantic weekend for two or an activity packed family trip – there is something for you all.
How do we get to the site?
To find your way to us by car, set your SatNav to: NG32 1PE
Just a 10-minute drive from the A52, 15 minutes from both Grantham and Melton Mowbray, 40 minutes from Nottingham and very close to the A1.
Our nearest train station is Grantham with regular trains from London, the South and North East lines. From Grantham station you would then need to take a 15 minute taxi ride – ask them to take you to The Engine Yard: NG32 1PE
Please use the car park at the foot of Belvoir Castle near the ticket office. Parking is complementary but we do need your registration plate details for our systems.
Are dogs allowed at Vale House?
Yes, your furry friends are welcome to join you. We kindly ask that owners are vigilant in picking up after their dogs and that they are kept on a lead.
Only Rooms 1 and 3 can accommodate a dog. Please book via emailing email@example.com
There is an extra charge of £25 per a dog.
Do you accept hen and stag do’s?
Yes, but please kindly note the noise restrictions on-site and we reserve the right to ask any guest who is not respecting our site and other guests to leave. Please refer to our Booking Terms and Conditions before booking.
Exclusive hire of Vale House and The Balloon Bar is available. Please contact firstname.lastname@example.org for enquires.
Any recommended places to eat and drink?
On-site at The Engine Yard:
- Fuel Tank – café & restaurant
- Balloon Bar
- Vale View Café
- Jorge Artisan Foods – delicatessen
- Cocoa Amore – chocolatier
- Cheriznea – specialty tea & coffee
Vale of Belvoir Pubs:
- Chequers Inn, Woolsthorpe
- The Dirty Duck, Woolsthorpe
- Goose & Fountain, Croxton Kerrial
- The Wheel, Branston
- The Windmill Inn, Redmile
- Rose & Crown, Hose
- The Nags Head, Harby
- The Welby Arms, Denton
What are the noise restrictions on-site?
We ask guests to kept noise to a minimum before 08:00 and after 22:00. Please note failure to comply with this could result in your eviction from the site.
Can you hire a cot?
Yes please let us know if you need a travel cot, we have a limited number available for use.
How can I book a taxi?
If you would like to arrange a taxi, our nearest provider is Amber Cars in Grantham who can be contacted on 01476 566966.
Where is the nearest hospital?
The nearest hospital with an A & E unit is:
Grantham and District Hospital, 101 Manthorpe Rd, Grantham, Lincolnshire, NG31 8DG