Booking Terms & Conditions

TERMS OF BUSINESS FOR Belvoir Holidays – Camping

This agreement (consisting of these Terms of Business and our final email acknowledgment (“Acknowledgement”), together make the “Agreement”) grants you a short term non-exclusive licence to occupy certain accommodation at our Property and you agree to be legally bound by it.

If you don’t understand any of this Agreement and want to talk to us about it, please contact us by:
i. Email: HOLIDAYS@BELVOIRCASTLE.COM
ii. Telephone: 07917 910 131

If you would like the Agreement in another format for example, larger print, audio, please contact us to make arrangements.

In this Agreement:
a. We, us or our means Engine Yard Village Limited, Belvoir Castle, Belvoir, Grantham, Lincolnshire, NG32 1PE, registered in the UK as a charity number 10508784.

b. The Property means Belvoir Castle, Belvoir, Grantham, Lincolnshire, NG32 1PE (the ‘Property’), at, on or near which will be the tent(s) at which you will be granted a short term licence under this Agreement.

c. You, or your means the person making the booking. This licence is personal to you and cannot be assigned to a third party.

 

1. Accommodation

1.1          We provide grass pitches or hard standing with electricity (the ‘pitches’). Our website provides specific details of the pitches and their availability.

1.2          We grant you a short term licence to occupy the pitches and use the communal areas and facilities set out in our Acknowledgement for the time period and price agreed which will be stated in the Acknowledgement. This licence is subject to the terms of this Agreement and we reserve the right to terminate or amend your booking in accordance with the terms of or in the event of breach of this Agreement.

 

2. Price 

2.1          Our prices (inclusive of VAT) for pitches are shown on our website and are subject to change on a regular basis. We occasionally offer discounts and special offers but they will not apply retrospectively and are strictly subject to availability.

2.2          The agreed price for you will be provided in the Acknowledgement.

2.3          The agreed price is for pitch and electric only.

 

3. Booking Deposit

3.1          When you make a booking, we require a deposit on all bookings of 20% (or full payment) of the total cost of your stay. If the booking is for a Group and/or for more than one pitch then a booking deposit of 20% per pitch is required. The deposit is non-refundable.

3.2          Bookings must be paid in full (the remaining 80%), 4 weeks before your agreed arrival date (the “Due Date”).

3.3          If the balance is not paid by the Due Date, we reserve the right to re-let the pitch and retain the non-refundable booking deposit.

 

4. Group Bookings

4.1          If your group is larger than 12 persons and/or a single sex group booking, please contact us prior to making the booking.

4.2          In the event that your group is larger than 6 persons and/or requires more than one pitch to be booked please note section 4.1 above.

4.3          We reserve the right to refuse any potential bookings for large groups at our discretion.

 

5. How to Make a Booking 

5.1          We will accept bookings made by telephone or through the website. Both forms of booking are subject to the terms of this Agreement.

5.2          You must be over the age of 18 to make a booking and be granted a licence to occupy the Property.

5.3          You make a booking on the website by;

– selecting which accommodation you wish to book and pressing BOOK NOW
– enter your chosen dates, select the preferred package and press BOOK
– check details and press NEXT
– enter your personal details and press NEXT
– check price and press PAY NOW
– enter payment details to pay the deposit (or full amount). We accept payment by credit card or debit card and press PAY NOW
– you will receive a confirmation email

5.4          This confirmation email does not, however, mean that your order has been accepted.

5.5          If we are unable to accept your booking, we will inform you of this in writing and will not charge you.  This is typically for any of the following reasons:

(a)           a pitch is unavailable;

(b)           we cannot authorise your payment;

(c)           you are not allowed to licence part of our Property from us;

(d)           we are not allowed to licence our part of our Property to you;

(e)           you have made a booking inconsistent with this agreement; and

(f)           there has been a mistake on the pricing or description of the licence.

5.6          We will only accept your booking when we email you to confirm this (our Acknowledgement). At this point, a legally binding contract will be in place between you and us.

5.7          Please check the details on your Acknowledgement carefully.  If any of the details are incorrect, or changed, especially your address, you must inform us immediately.

 

6. Special Requirements

Should you have any specific special requirements such as restricted mobility, please contact us so that we can endeavour to make reasonable adjustments.

 

7. Arrival and Departure

7.1          You may arrive, on your specified arrival date, after 15:00. The site and facilities have electric code access gates and doors. You will be sent access codes the day before you arrive enabling a self-check-in process.

7.2          You are requested to vacate your pitch by 11:00 on the specified date of departure in the Acknowledgement. We reserve the right to charge you at a rate of £10.00 per hour over this time. We request that you keep us informed if you are running late.

 

8. Parking vehicles

8.1          A maximum of 2 vehicles are permitted per pitch. Vehicles must be parked vertically to the exterior hedge line. Additional vehicles can be parked in the cap park. Our website provides further details and guidelines.

8.2          We will not be held liable for any damage or theft incurred to your vehicle unless we have caused such damage or loss.

 

9. Site Rules

9.1       You must keep the pitch and the immediate surrounding area tidy and clear of rubbish and leave them in a clean and tidy condition.

9.2       You are prohibited from lighting any fires on the Property or using candles or any items with a naked flame.

 

10. Dogs

10.1       We allow well behaved dogs onto our Property but they must be kept on a lead at all times. You must ensure that your dog does not cause nuisance or injure other animals or guests. We reserve the right to cancel your stay in accordance with clause 13.5 should you fail to have adequate control of your dog.

10.2       You agree to be responsible and liable for your dog at all times.

 

11. Children

11.1       You agree to be responsible for your children and any children you are in charge of, your own welfare and to take all reasonable precautions against personal injury and injury to others.

11.2       Children must be supervised at all times.

 

12. Behaviour 

12.1       You must not use the pitches and immediate surrounding area in such a way to cause any nuisance, damage, disturbance, annoyance, inconvenience or interference to others on the Property or our local neighbours.
12.2       We ask that no amplified music should be played without the direct permission of a member of staff.

12.3       We ask that noise is kept to a minimum before 08:00 and after 22:00 in consideration of others and our local neighbours.

12.4       We have a zero tolerance policy on illegal drugs and substances, firearms and offensive weapons.  If you bring or use any such illegal drugs, substances, firearms or offensive weapons on to the Property we will call the police and ask you to leave immediately without refund.
​12.5       We reserve the right to ask you to leave the Property immediately without a refund if you do not comply with the terms of this Agreement.

 

13. Damage to Property

13.1       Should any form of damage occur to the Property itself, you must inform us immediately.

13.2       Should any facilities and/or equipment be damaged or any unreasonable cleaning be required, you will be held responsible for the cost of cleaning, repair or replacement on a like for like basis.

13.3       Any damage which you have not notified to us will be reported to you by us with supporting photographic evidence of the damage.

13.4       All reasonable efforts will be made by us to rectify the damage at a minimal cost to you.

13.5       You will be responsible for the total cost incurred in any cleaning, rectifying or replacement of any damage incurred by you.

 

14. Day Visitors

14.1       We welcome day visitors, a maximum of 2 visitors per pitch, but they must vacate the property by 20:30. No day guests are permitted to stay overnight. You must ensure that your day guests comply with the terms of this Agreement.

14.2       We reserve the right to ask your guests to leave the Property immediately if they do not comply with the terms of this Agreement.

 

15. Cancelling or Amending your Booking
If you cancel or amend the booking:

15.1      In order to cancel your booking, you must notify us in writing as soon as reasonably practicable. You may use the example form set out at Annex 1 to these Terms of Business to cancel your booking although please note that this is not obligatory. This form (and any other notification of cancellation) can be emailed to us at HOLIDAYS@BELVOIRCASTLE.COM. Alternatively, you cancel by phone by calling us at 07917 910 131.

– You can cancel your booking up to 48 hours prior to the specified date of arrival and we will reimburse all payments received from you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. This refund will be made within 14 days of our receipt of your notice of cancellation.

– Cancellations made within 48 hours to or the day of check-in will not be eligible for refund.

15.2       We reserve the right to cancel your booking at any time in the event that you are in breach of this Agreement. You will be entitled to a refund of an appropriate proportionate to the length of time left in your booking, subject to the deduction of an amount to cover any reasonable costs that we have incurred in regard to your booking and any other sums required to be retained to remedy any damage or loss caused by your actions.

15.3      There may be rare occasions that due to unforeseen circumstances we may need to re-arrange or make changes to your booking. We will contact you as soon as possible if this happens so we can decide what to do. If we are unable to accommodate you or provide you with an appropriate alternative date for your booking, we will need to cancel your booking we will provide you with a full refund.

 

16. Force Majeure
16.1       We are not in breach of this Agreement, nor liable for any failure or delay in performance of any obligations under the terms of this Agreement arising from or attributable to acts, events, omissions or accidents beyond our reasonable  control (Force Majeure Event), including but not limited to any of the following:  (a)          acts of God, including but not limited to fire, flood, earthquake, windstorm or other natural disaster;
(b)          war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;
(c)           terrorist attack, civil war, civil commotion or riots;
(d)          nuclear, chemical or biological contamination or sonic boom;
(e)          fire, explosion or accidental damage;
(f)           any action taken by a government or public authority, including, but not limited to, a failure to grant a necessary licence or consent or the imposition of a quota or other restriction or prohibition relating to but not limited to an outbreak by way of infectious disease;
(g)          extreme adverse weather conditions; or
(h)          collapse of building structures, failure of plant machinery, machinery, computers or vehicles.

16.2        If we are subject to a Force Majeure Event we shall not be in breach of this Agreement provided that:
(a)          we promptly notify you in writing, email or by telephone of the nature and extent of the Force Majeure Event causing the failure or delay; and

(b)          we have used our best endeavours to mitigate the effect of the Force Majeure Event, to carry out our obligations under this Agreement in any way that is reasonably practicable and to resume the performance of its obligations as soon as reasonably possible.

16.3       If the Force Majeure Event affects your stay, we will work with you in order to try and find a suitable alternative date for your booking. If we are unable to find a suitable alternative date for your booking, we will terminate this agreement and provide a refund in accordance with the provisions of these Terms of Business.

 

17. Limitation of Liability 

17.1       The extent of the parties’ liability under or in connection with this Agreement (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause 18.

17.2       Subject to clause 18.3, our total liability shall not exceed the total price paid for your booking.

17.3       Notwithstanding any other provision of the Agreement, the liability of the parties shall not be limited in any way in respect of the following

(a)    death or personal injury caused by negligence;

(b).   fraud or fraudulent misrepresentation; and/or

(c).   any other losses which cannot be excluded or limited by applicable law

17.4       We do not accept any liability for failure to meet any obligations where such failure is due to events beyond our reasonable control.

 

18. Complaints

18.1       If you are made aware of a problem, please bring this to the attention of a member of our staff as soon as possible. We are not responsible for any matter which you were aware of during your stay but did not bring to our attention at the time.

18.2       If you have a genuine complaint, please inform one of our members of staff as soon as you become aware of a problem and we will endeavour to resolve the issue.

18.3       If your matter has not been dealt with by the end of your stay, please submit your complaint in writing within 14 days after your departure by post or email. Please allow one calendar month for us to deal with your complaint.

18.4        You can also bring legal proceedings in respect of this Agreement in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

19. Severance

19.1       If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

20. Transfer

20.1       We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.

20.2       You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

21. Third party rights

21.1        This contract is between you and us. No other person shall have any rights to enforce any of its terms.

 

22. Enforcement

22.1        If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

 

23. Governing law and jurisdiction

23.1       This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales.

23.2       The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

Annex 1. Cancellation Form

To:

Engine Yard Village Limited

Belvoir Castle,

Belvoir,

Grantham,

Lincolnshire,

NG32 1PE

i. Email: HOLIDAYS@BELVOIRCASTLE.COM
ii. Telephone: 07917 910 131

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the short term licence to occupy a pitch at Belvoir Castle Campsite, Duck Lane, Grantham, Lincolnshire, NG32 1NY.

My/Our booking was made on:

 

Name of consumer(s):

 

 

Address of consumer(s):

 

 

Signature of consumer(s) (only if this form is notified on paper):

 

 

Date:

 

[*] Delete as appropriate